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Q I sent you an inquiry through your website a few days ago. But I haven’t received any reply yet.
A Normally We respond to all emails within 24 hours on weekdays. Please find possible reasons for not receiving our feedback as below:
1. Our email goes into your spam folder. Please check;
2. Your email address is invalid. Please try to email us with a different email address or contact with us via direct phone call.
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Q Do I have to pay customs and duties on my order?
A You may be required to pay taxes according to the regulations of your country. Customs duty is a tariff or tax imposed on goods when transported across international borders. This can help to control the flow of goods, especially restrictive and prohibited goods, into and out of the country. Then protect each country’s economy, residents, jobs, environment, etc.
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Q I need to know the import fee!
A Each country has its own import regulations. Most countries require you to pay VAT and duties when importing goods. It’s better for you to find out the exact cost by checking your country’s VAT and duties with your customs from local.
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Q What’s the average delivery time?
A If shipped from China by sea, the average delivery time will be about 35-45 days;
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Q What is your terms of delivery?
A We mainly do EXW and FOB. If you need other delivery terms, please contact with us to check whether it’s available.
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Q Can I get pictures or videos of my road sweeper before shipment?
A Sure, we can easily provide for you.
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Q How long is your production time?
A Our production time is 25-35 working days after confirming order and receiving the deposit.
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Q When will the product price be adjusted?
A When there is inflation, raw material price fluctuations, changes in USD/RMB exchange rate, etc.
Note: If prices change, we will notify you in advance.
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Q How do I get a quotation?
A We will answer your inquiry within 48 hours after you reaching out to us by email or phone call.
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Q What currency do you accept?
A We mainly accept US Dollars or Euros. If you want to pay in another type of currency, we need to confirm with our bank and then get back to you.
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